The Parliamentary Health Service Ombudsman has ordered Salisbury District Hospital to ensure a more robust system is in place for follow-up appointments in its asthma clinic.
It has also told the hospital to comply with the ‘provisions of the British Thoracic Society guidelines’.
The sharply-worded rebuke comes after the Ombudsman stepped in and upheld a respiratory case complaint by a patient over the failings.
The hospital had dismissed the patient’s complaint, but patient asked for an independent review by the Ombudsman, who has now ordered an action plan
A hospital spokesperson said ‘that was being put in place’.
“If someone is dissatisfied with our response they have the right to contact the Ombudsman and ask for an independent review.”
The action plan must be shared with the complainant, the Care Quality Commission, the NHS Trust Development Authority, and the PHSO.